Our Commitment to Quality

 

Nobiyo Freshwear™ products are designed to give you back your confidence so you can be your best in any situation.  As such, we are committed to ensuring that all Nobiyo Freshwear™ products are created to the highest quality.

 

If your Nobiyo Freshwear™ product is defective in workmanship or materials in any way, please feel free to return it for a full refund. Some restrictions below apply*.

 

*Please include your original proof of purchase with your return.

 

*Nobiyo Freshwear™ and nobiyo.com can only accept returns for purchases originally made from Nobiyo Freshwear™ and nobiyo.com.  Returns for product purchases made with a Nobiyo Freshwear™ reseller or partner can only be processed with the original seller.

 

* Warranty period for defective Nobiyo Freshwear™ products is valid for 90 days from original date of purchase.

 

If you have questions regarding returning a Nobiyo Freshwear™ or nobiyo.com order, you can also call us at 650-949-9400, 8AM PST – 6PM PST, M-F.

 

 

RETURNS BY MAIL

 

We are sorry that there was a problem with your Nobiyo™ Freshwear product.

 

To return by mail, please include a copy of your original proof of purchase and a short description of the problem. Please make sure to cover up any previous delivery addresses or barcodes on your shipping box.

 

Send your returned merchandise to:

Nobiyo RMA

P.O. Box 127

Annandale, NJ 08802

USA

 

 

REFUNDS

 

We will process your return within 7-10* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.

*During peak seasons please allow up to 15 business days for your return to process.

If your order was purchased with a gift card, your refund will be issued to a new Nobiyo gift card sent to the shipping address on your order via USPS.

If your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card first and sent to you via USPS. Any remaining credit owed will be applied to your original payment credit card.

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